Shipping policy

Shipping Policy

At Renacer, every order is carefully prepared before beginning its journey to you.

The following Shipping Policy explains our order processing, shipping, tracking, delivery, and address procedures.

Where We Ship

Renacer currently ships orders from Miami, Florida, to destinations within the United States.

At this time, our standard online shipping services are intended for U.S. destinations.

Order Processing

Please allow 1 to 5 business days for your order to be processed before shipment.

Processing includes receiving your order, confirming payment, preparing and packaging your products, and preparing the package for shipment.

Weekends and holidays are not considered business days.

Processing time is separate from shipping or transit time.

Shipping and Delivery Times

Once your order has been processed and transferred to the shipping carrier, delivery time will depend on:

  • The shipping method selected at checkout.
  • The destination.
  • The shipping carrier.
  • Weather conditions.
  • Carrier delays.
  • Holidays or periods of high shipping volume.
  • Other circumstances outside Renacer's reasonable control.

Any delivery timeframe displayed during checkout is an estimate and not a guaranteed delivery date, unless expressly stated otherwise.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout before the customer completes the purchase.

Shipping rates may vary depending on the destination, package, selected shipping method, or applicable promotions.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation containing the applicable tracking details after the order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving the tracking information.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to assist you if the order has not yet been shipped, but we cannot guarantee that an address can be changed once an order has been processed or transferred to the carrier.

If a package is returned to Renacer because the customer provided an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.

Delayed Shipments

Although we make every effort to process orders within our stated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.

Once a package has been transferred to the carrier, carrier-related delays are outside Renacer's direct control.

If a significant delay occurs before your order is shipped, we will make reasonable efforts to communicate relevant information when available.

Packages Marked as Delivered

If tracking information shows that your package was delivered but you cannot locate it, please:

  • Check the delivery area around your property.
  • Ask members of your household.
  • Check with neighbors when appropriate.
  • Verify the shipping address on your order.
  • Contact the shipping carrier.

You may also contact Renacer so we can review the available shipping information and assist you when possible.

A package marked as delivered by the carrier does not automatically qualify for a refund or replacement. Each situation will be reviewed individually.

Lost or Damaged Packages

If your order appears to have been lost during transit or arrives damaged, please contact us as soon as possible with your order information.

For damaged shipments, we may request photographs of the product, shipping package, and shipping label so we can evaluate the situation.

When appropriate, we may work with the shipping carrier to investigate the shipment.

Eligibility for a replacement or refund will be determined based on the circumstances of the order and our Refund and Return Policy.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We may be able to make changes or cancel an order if it has not yet been processed or shipped.

Once an order has entered the shipping process or has been transferred to the carrier, we cannot guarantee that changes or cancellations can be made.

Contact Us

If you have questions about your shipment or delivery, please contact:

Renacer
Email: renacer-kbeauty26caryen@hotmail.com
Phone: +1 3059049876

Please include your order number when contacting us about an existing order so we can assist you more efficiently.

Renacer
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